Frequently Asked Questions

Aditya Trade Hub is a leading agricultural export company based in Mumbai, India. We specialize in exporting premium quality fresh fruits, vegetables, spices, grains, and organic products to over 50 countries worldwide. With years of experience and certifications like ISO 9001:2015, APEDA, HACCP, and FSSAI, we ensure the highest quality standards in every shipment.

We export to 50+ countries across 5 continents including:

• Middle East: UAE, Saudi Arabia, Qatar, Oman, Kuwait, Bahrain
• Europe: UK, Germany, France, Netherlands, Italy, Spain
• Asia Pacific: Japan, Singapore, Malaysia, Australia
• Africa: South Africa, Kenya, Nigeria, Tanzania
• Americas: USA, Canada, Brazil

We have been in the agricultural export business for over 10 years. Our company was established in 2015 and has grown to become a trusted partner for buyers worldwide, completing 500+ successful shipments annually.

Yes, in addition to our head office in Mumbai, India, we have regional offices in Dubai (UAE), London (UK), Singapore, New York (USA), and Sydney (Australia). This global presence allows us to provide better support to our international clients.

We export a wide range of agricultural products:

• Fresh Fruits: Mangoes, Pomegranates, Grapes, Bananas
• Vegetables: Onions, Potatoes, Tomatoes, Green Chillies
• Spices: Turmeric, Red Chilli, Cumin, Coriander, Cardamom, Black Pepper
• Grains & Pulses: Basmati Rice, Non-Basmati Rice, Chickpeas, Lentils
• Dehydrated Products: Dried Mango, Onion Powder, Garlic Flakes
• Organic Products: Certified organic variants of above products

We offer both conventional and certified organic products. Our organic range is certified by NPOP (India), USDA Organic (USA), and EU Organic standards. All organic products come with proper certification documents.

Yes, we can send product samples for evaluation before you place a bulk order. Sample costs and courier charges are typically borne by the buyer. For serious inquiries, we may waive sample charges which can be adjusted against your first order.

Shelf life varies by product:

• Fresh Fruits/Vegetables: 7-21 days (refrigerated)
• Spices: 12-24 months (properly stored)
• Rice & Grains: 12-18 months
• Dehydrated Products: 12-18 months

All products are shipped with at least 75% of shelf life remaining.

Yes, we offer custom packaging solutions including private labeling, custom pack sizes, and branded packaging as per your requirements. Additional charges may apply for custom packaging depending on order quantity.

Our export process consists of 9 steps:

1. Inquiry & Requirements Discussion
2. Quotation & Sample Dispatch (if required)
3. Order Confirmation & Contract
4. Sourcing & Procurement
5. Quality Inspection & Testing
6. Processing & Packaging
7. Documentation & Compliance
8. Customs Clearance & Shipping
9. Delivery & Post-Delivery Support

The typical timeline is 25-45 days from order confirmation to delivery.

We respond to all inquiries within 24 hours during business days (Monday-Saturday). For urgent matters, you can reach us at +91 98344 90494.

MOQ varies by product and destination:

• Fresh Fruits/Vegetables: 1 container (20-25 MT)
• Spices: 500 kg - 1 MT
• Rice & Grains: 1 container (25-28 MT)
• Dehydrated Products: 100 kg - 500 kg

For mixed containers or LCL shipments, please contact us for custom solutions.

We handle export customs clearance at the origin port in India. For destination customs clearance, it depends on the Incoterm selected. For CIF/CFR, the buyer handles destination clearance. For DAP/DDP terms, we can arrange destination clearance as well.

We accept the following payment methods:

• Letter of Credit (L/C): At sight or usance L/C from reputed banks
• Telegraphic Transfer (T/T): Wire transfer via SWIFT
• Documentary Collection: D/P or D/A terms
• Advance Payment: 100% advance for small orders

Payment terms vary based on order size and customer relationship:

• New Customers: L/C at sight or 30% T/T advance + 70% against documents
• Established Customers: Flexible terms based on credit history
• Small Orders: 100% advance payment (with special discounts)

Credit terms are available for established customers with a proven track record. After 3-5 successful transactions with advance/L/C payment, we can discuss credit facilities based on order volumes and payment history.

We accept payment in major international currencies including USD, EUR, GBP, AED, SGD, and AUD. All quotations are typically provided in USD, but we can provide quotes in your preferred currency upon request.

Shipping time varies by destination:

• Middle East: 10-15 days
• Europe: 25-30 days
• Asia Pacific: 15-20 days
• Africa: 20-25 days
• Americas: 30-35 days

These are typical sea freight transit times. Air freight is available for urgent shipments with delivery in 3-7 days.

We offer all major Incoterms including:

• FOB (Free On Board): Most common
• CIF (Cost, Insurance & Freight): Very popular
• CFR (Cost & Freight): Available
• EXW (Ex Works): For experienced buyers
• FCA (Free Carrier): Available
• DAP/DDP (Delivered at Place/Duty Paid): Premium service

Yes, we provide complete shipment tracking. Once your order is shipped, you'll receive the Bill of Lading number, vessel details, and container number. You can track your shipment in real-time through our shipping partners' websites. We also provide regular updates via email and WhatsApp.

All shipments are insured under marine cargo insurance. In case of damage during transit, you need to:

1. Note the damage on the delivery receipt
2. Take photographs immediately
3. Inform us within 24 hours
4. File a claim with the insurance company

We assist throughout the claims process to ensure quick resolution.

We hold multiple international quality certifications:

• ISO 9001:2015 - Quality Management System
• APEDA - Agricultural & Processed Food Products Export Development Authority
• HACCP - Hazard Analysis Critical Control Points
• FSSAI - Food Safety and Standards Authority of India
• Organic Certifications: NPOP, USDA Organic, EU Organic
• Halal Certification - For Middle East markets

We follow a comprehensive quality assurance process:

1. Sourcing: Only from verified, certified farmers/suppliers
2. Inspection: Visual inspection at procurement
3. Laboratory Testing: Testing for pesticides, moisture, contaminants
4. Grading & Sorting: Mechanical and manual sorting
5. Processing: In certified facilities with quality controls
6. Pre-shipment Inspection: Final quality check before container loading
7. Third-party Audits: Regular audits by international agencies

Yes, we provide complete test reports with every shipment including:

• Certificate of Analysis (CoA)
• Pesticide residue test report
• Microbiological test report (if required)
• Heavy metals test report (if required)
• Physical & chemical parameters report

All tests are conducted in NABL-accredited laboratories.

We stand behind our quality commitment. If the received goods don't meet agreed specifications:

1. Inform us immediately with photographic evidence
2. Arrange for third-party inspection (if required)
3. We will investigate the issue promptly
4. Solutions may include: replacement, credit note, or refund based on the situation

All quality claims must be reported within 7 days of cargo receipt.